A help desk that helps teams work together and lowers time to resolution.
Automate
A help desk that helps teams work together and lowers time to resolution.
Scale
A help desk that helps teams work together and lowers time to resolution.
Improve
A help desk that helps teams work together and lowers time to resolution.
A new and better way to acquire, engage and retain customers
Modern products for sales, marketing and support to connect with customers and grow faster.
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More than 25,000 businesses use Intercom to connect with a billion people worldwide
60% reduction in time to resolution for support, improved CSAT score by 30%
Cut median response time by 70% while holding more conversations
“Intercom is like someone sitting right next to you helping you answer your questions. Website visitors are happier because they had that human interaction.”
Features
Everything you need to turn your new sign-ups into active customers.
Visitor Auto Message
Visitor Auto Message
Send targeted chats to visitors based on their activity.
In-App Messages
In-App Messages
Message users inside your web and mobile apps.
Team Inbox
Team Inbox
Re-engage users with automated & one-off emails.
Metrics & Goals
Metrics & Goals
Track opens and clicks, and see live goal conversions.
Powering 500,000,000 conversations every month for the world’s fastest growing businesses
32% increase in qualified sales opps and shortened sales cycle by 18 days
Intercom drove a 400% increase in product demos booked
“Intercom drives 40% of sales demos booked, an 8X improvement over our previous live chat tool”
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Collaborate
Help customers faster and lower time to resolution
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Delight
Get happier teammates, more loyal customers and improve CSAT scores
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Inform
Find the reports you need to improve the quality and efficiency of your support
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Automate
Connect your knowledge base and help desk with our bot, Operator, and scale your support
Intercom helps teams work together so that you can lower first response time and offer world-class support.
Notes and Mentions
Call out your teammates with a simple note or mention so that the right person joins the conversation and you answer customers faster
Group Conversations
Add users to a customer conversation, so that everyone can talk as a group and questions are resolved more quickly
Recent Conversations
See the last 3 conversations from a customer in your team inbox whenever you chat with them. You’ll have the context needed to provide the right answer, right away
Connect your knowledge base to automated article suggestions from our bot, Operator
Conversation Assignment
Automatically assign conversations to the right teammate
Article Suggestions
Connect your knowledge base to automated article suggestions from our bot, Operator
Conversation Assignment
Automatically assign conversations to the right teammate
Organize your support so that everything you need is all in one place
Easily respond to your customers by email, or however they choose to contact you. Link the live data you need to get context and answer questions quickly. Reduce costs and confusion with one easy-to-use platform.
